Digital vet advice,tailored to your needs
Give your team more capacity and your clients trusted advice, with every conversation guided back to your practice.
Teletriage that works alongside your practice
VidiVet gives your clients access to an experienced vet, at the times you choose, by sending a photo, video or written message.
Here are the three questions practices ask us the most.
- Is it a video consult service?
Conversations, not consultations
Clients send a photo, video or message whenever a worry strikes. An experienced vet sends a recorded video giving impartial advice and clear next steps.
- Can we trust your advice?
Real vets, reviewed every month
Every response comes from an experienced vet, delivered in our signature VidiVet style and peer-reviewed monthly for quality.
- How flexible is your support service?
Built to send clients back to you
From startup practices to multi-site groups, our flexible support is tailored to fit your practice’s exact needs- always driving clients back to you, never taking them away.
VidiVet works around you.
What's your current challenge?
Be there for clients after hours, on your terms
You set the hours. Clients get advice from an experienced vet, then come back to you prepared with next steps. And you hear about worries you’d otherwise never have known about.
Run your own out-of-hours? We can point clients to your overnight team, not somewhere else. See how it works
<10 minutes
average response time from an experienced vet.
Support your team, day and night
Clients get quick, impartial advice from a vet when you’re busy. That means fewer calls for reception, shorter call-back lists for your vets and streamlined post-op care.
Your practice works at maximum efficiency and everyone keeps their well-earned breaks.
250+
vet practices using VidiVet to solve these challenges.
Add value to your health plan
Give clients an extra reason to join your health plan, and stay on it too.
By having VidiVet as part of your plan you have the opportunity to generate more revenue, as well as demonstrating a huge saving to your clients.
£240
of annual saving added to each plan.
Why we're trusted by 250+ practices
Open or closed, every question leads back to you
THE PROBLEM
Your clients have questions outside your hours or when you're busy
Pets don't keep to opening hours, or quiet times. When a worry comes up in the busy afternoon, the evening or at the weekend, clients either wait and worry or ask something that isn't you.
WITH VIDIVET
VidiVet is your digital front door
Every question is replied to by our experienced vets. We determine the urgency of visit and explain the diagnostics your vet may recommend. Owners hear it first from an impartial vet, so arrive at your consult room understanding the 'why' behind your exceptional care.
BUILT AROUND YOU
Set up your way, and kept in the loop
Configured from day one around your opening hours, services and how your practice works. Every client conversation is shared to you, and clinical notes land with your team in near real-time, so nothing slips through.
GETTING STARTED
Up and running without extra work
Once set-up and working around you, we give you ready-made client emails, social posts and reception materials, so your clients know how to reach us from day one.
Tailor your service to suit you
24/7 support
Streamlined care and shorter call-back lists to maximise your practice effciency.
Explore 24/7 support
Out of hours
Be there for clients when you’re closed, or point them to your own overnight team.
Explore out of hours
Health plan value
Add round-the-clock vet advice to the health plans you already offer.
Explore health plans
Integrations
Works with the system you already use
VidiVet can connect to your practice management system, to reduce admin tasks for your team.
Only your clients can access
We check every sign-up against your system, so VidiVet is only availble to your registered clients.
You decide the access tiers
Offer VidiVet to the clients you choose, such as health plan members only.
Live now
Coming soon
- VetDrive
Using a different system? Tell us which one and we’ll let you know when it’s ready.
Reviews from our Partner Vet Practices
“We decided to include VidiVet in our health plan and quickly got a 50% adoption with the help of the email campaigns that VidiVet offer. Our clients give great feedback about the service and we’re able to signpost people from the app to our new 24/7 service. All being well, we are planning to offer VidiVet to all of our clients from 2027.”
“Having used VidiVet at a previous practice, we knew it was a no-brainer when we started our own practice. Our clients have been impressed with the caring responses and ease of using the app - something we were initially concerned about due our area's elderly demographic. The service has been a fantastic addition to our practice and we would not be without it!”
“While we initially positioned VidiVet as an overnight solution, some clients now choose to use it during the day as well, which speaks volumes about their confidence in the service. VidiVet integrates seamlessly with our PIMS, and the real‑time notifications enable our client care team to proactively follow up, creating continuity and strengthening client relationships.”
“VidiVet has been brilliant for us. It adds value to our practice, the clients think it's fab, and it is a great way of being there for your clients all the time - all while driving our own growth without adding pressure to the team.”
“VidiVet has been a game-changer for our business. The clients love it, the system is simple for our staff, and it has really helped us grow. We would recommend it to any vet practice!”
“As a small start-up, one of my biggest concerns was how I could ensure my clients received a consistent level of support and truly personal service. VidiVet offers just that - acting as an invaluable extension of my practice!! Client feedback has been fantastic, and they have been particularly impressed by the practical and comprehensive advice given. Best of all, VidiVet integrates directly with our PMS, so it even minimises administrative tasks.”
Want to feel the benefits of VidiVet?
Book a short demo and we'll show you exactly how it fits into your practice.
Where next?
Four ways VidiVet supports your practice, and how they connect.
-
CMA compliance
Help with the new CMA requirements
Go hereCMA compliance
You’re here -
24/7 support
Advice for clients when you’re busy
Go here24/7 support
You’re here -
Out‑of‑hours
Be there for clients when you’re closed
Go here
Out‑of‑hours
You’re here -
Health plan
Savings & benefits your clients can feel
Go hereHealth plan
You’re here