24/7 vet triage,your team will love

While other digital tools add admin, VidiVet expands client access. You hear from more clients, without adding any burden to your in-house team. Adding consults, not wasted time.

Daytime triage

Support for your whole practice team

Daytime triage takes pressure off your whole practice team. Choose a role to see how VidiVet makes a difference to their day.

Whether you need out-of-hours cover, daytime support, or both,
VidiVet scales around your practice.

Explore out-of-hours support

With VidiVet

Give reception time back for the clients in front of them

When a client needs advice,your reception has a fast, trusted option to offer. VidiVet vets responds in under 10 minutes on average, with clinical notes shared in near real time. If the pet needs to be seen, VidiVet can automatically direct clients to your online booking link or your team can call them back at a time that suits.

Talk to our team

What changes for reception

  • Fewer missed calls and less time on the phone
  • More bookings through your online booking link
  • Never stuck with a worried client and no one to pass them to having to wait for advice
  • Less time managing messages and digital inboxes

With VidiVet

Keep nurses free for clinical work

Give your practice the option to route routine questions and first post-operative checks straight to VidiVet. We keep your team fully in the loop so you can resume care seamlessly, leaving your nurses free to focus on the patients who need them in practice.

Talk to our team

What changes for nurses

  • Fewer call-backs to fit in between patients
  • First post-op checks handled by our vets
  • Less time managing messages and digital inboxes
  • More time for the clinical work they trained for

With VidiVet

Clients arrive prepared for every consult

Our experienced vets assess urgency first. When cases reach you they come with clinical notes and potential diagnostic pathways already discussed. Your clients feel informed and in control knowing what to expect. And we all love a well-prepared sample to speed up the diagnosis.

Talk to our team

What changes for vets

  • Key information shared before the consultation
  • Clients ready for diagnostic tests and next steps
  • Fewer call-backs at the end of the day
  • Time protected for breaks and team training

Your cases stay with you. We assess urgency and send clients back to your practice prepared, with the clinical notes already shared.

  • Protected breaks
  • Reduced team burnout
  • Time for team training

Don't just take our word for it

...hear from the veterinary teams using VidiVet every day.

Broadway veterinary group logo with testimonial quotes
“We have found it has had a huge impact on the nursing team. We have now outsourced 50% of all nurse consults to Vidivet. We started with the 10 day POC and have increased from there. We are still fully booked with the nurses so we are trying to work out what else we can send over to free up some of their time. When offering clients the choice they often DON’T want to come back if they don’t have to so most people have taken up the choice of Vidivet anyway! It is amazing!”
Alex Green - Broadway Veterinary Group, DirectorEstablished · All clients · 24/7 · Outsourced OOH
Andy the vet logo and testimonial
“As a small Independent ‘start-up’ striving to offer a truly personal service, one of my biggest ‘head aches’ at the outset was how I could ensure my clients received the very same level of support when I was either tied up treating other cases as well as at evenings or weekends. VidiVet offers the ideal platform for my clients to obtain sensible honest advice and reassurance day or night, bridging the gap between my practice and our emergency provider which is located some distance away.”
Andy Mead - Andy The Vet, OwnerStart-up · All clients · 24/7 · Outsourced OOH

Getting ready for the CMA reforms?

Discover how VidiVet helps your practice navigate CMA compliance.

Find out more
Orange sun and yellow moon

Ready to enhance your day-time efficiency?

Talk it through with the team. No pressure. We'll explain how VidiVet works and how it fits alongside your practice team.

Where next?

Four ways VidiVet supports your practice, and how they connect.

  1. CMA compliance

    Help with the new CMA requirements

    Go here

    CMA compliance

    You’re here

  2. 24/7 support

    Advice for clients when you’re busy

    Go here

    24/7 support

    You’re here

  3. Out‑of‑hours

    Be there for clients when you’re closed

    Go here

    Out‑of‑hours

    You’re here

  4. Health plan

    Savings members can feel

    Go here

    Health plan

    You’re here

FAQs

Got a question about VidiVet 24/7?

Everything you need to know about offering VidiVet to all your clients, day and night.

Is it a video call service?

No. There are no live calls to book or wait for. Clients start a conversation in the app whenever they need to, and one of our experienced vets replies with a video they can watch back at any time.

Will VidiVet take clients away from my practice?

No. Our experienced vets guide clients back to you at the right time, with clear next steps. They only advise emergency care when it's really needed.

How does it help my team during the day?

Clients get quick, impartial advice from an experienced vet when you're busy. That means fewer calls for reception and nurses, simpler post-op checks, and shorter call-back lists for your vets.

Can we choose when clients can use it?

Yes. You can offer it to all clients 24/7, only when you're closed, or only to health plan members. You can change it as your needs change.

How quickly do vets reply?

Average response under 10 minutes. Your clients get fast access to experienced vets, day or night.

Who are the vets?

All VidiVet vets are experienced and RCVS-registered. Vet's are subject to monthly quality assurance, have a minimum of 5 years clinical experience and are still working in clicnical practice.

Will I know what advice my clients were given?

Yes. Clinical notes are shared with your practice, and VidiVet can link to your practice management system so that they are added to the patient record.

How much does it cost?

£235 plus VAT a month per 1,000 clients, with a £1,500 setup fee. Funding is available through our Business Accelerator Fund, with limited spaces.