Out-of-Hours care,advice your clients trust

A limp at 10pm, a strange rash on a Sunday, or something eaten that shouldn’t have been. Without guidance, clients aren’t sure whether to wait or seek care. VidiVet gives them advice from an experienced vet at the times you choose, so they know what to do next.

Complementing your out-of-hours

Not a replacement - a partner

If you outsource your out-of-hours, non-urgent cases come back to your daytime diary. If you run your own, you see urgent cases immediately and everything else is advised your team is available for them 24/7.

How do you cover out of hours?
Outsourced out of hours

Keep clients connected to you, even when you're closed

"...ensuring peace of mind for our clients as well as often directing the cases back to our practice."Animal HouseSingle site practice, outsourced out of hours
Triage
A vet triages first, so only pets that need care tonight are sent to your out-of-hours provider.
Retention
Non-urgent cases are pointed back to your practice in the morning, not lost to another clinic.
Continuity
Clinical notes and next steps sent, ready for your day-time team.
Trust
A trusted alternative to Google, TikTok or a third-party out-of-hours line.
Your own out of hours

Support your out-of-hours team

"It adds value to our practice, the clients think it's fab, and it is a great way of being there for your clients all the time."Thrums Veterinary PracticeMulti-site small group, in-house out of hours
Opportunity
Owners who would never have called are guided to you. More cases reach you, not fewer.
Streamlining
Our vets can handle quick questions, freeing up your teams time for urgent care.
Efficiency
Clients arrive anticipating next steps, keeping your consults efficient.
Continuity
Clinical notes and next steps are sent immediately, ensuring total visibility.

Getting ready for the CMA reforms?

Discover how VidiVet helps your practice navigate CMA compliance.

Find out more
Honey yellow moon

Ready to support your clients around the clock?

Talk it through with the team. No pressure. We'll explain how VidiVet works and how it fits alongside your out-of-hours care.

Where next?

Four ways VidiVet supports your practice, and how they connect.

  1. CMA compliance

    Help with the new CMA requirements

    Go here

    CMA compliance

    You’re here

  2. 24/7 support

    Advice for clients when you’re busy

    Go here

    24/7 support

    You’re here

  3. Out‑of‑hours

    Be there for clients when you’re closed

    Go here

    Out‑of‑hours

    You’re here

  4. Health plan

    Savings members can feel

    Go here

    Health plan

    You’re here

FAQs

Got a question about VidiVet out of hours?

Everything you need to know about supporting your clients when you're closed.

Does VidiVet replace my out-of-hours provider?

No. VidiVet gives clients vet advice, but it isn't an out-of-hours practice and doesn't cover your obligation to provide out-of-hours care. It works alongside your existing provider.

Is it a video call service?

No. Clients start a conversation in the app whenever they need to, and one of our experienced vets replies with a recorded video they can watch back at any time.

Will VidiVet take clients away from my practice?

No. Our experienced vets guide clients back to you, with clear next steps. Every conversation is shared with your practice, with clinical notes, so you're ready when they arrive.

What happens if a pet needs urgent care?

Our experienced vets tell the client to contact your out-of-hours provider straight away.

We run our own out-of-hours service. Does VidiVet still work for us?

Yes. You decide what clients are told, so they always know how to reach your own team when their pet needs to be seen. Talk to us about how practices like yours use VidiVet.

Can we choose when clients can use it?

Yes. You may choose to set your opening hours, and clients can only use VidiVet when you're closed. Want daytime cover too? See VidiVet 24/7.

How quickly do vets reply?

Average response under 10 minutes. Your clients get fast access to experienced vets, day or night.

Who are the vets?

All VidiVet vets are RCVS-registered. For more information, visit our vet team page.