250+
happy practices and growing
For pet owners
For Vet Practices
It's 3am, the worry is real.So are our vets.
Unlimited advice from real vets in the VidiVet app, day or night. No waiting room, no guessing, no Google.
Ask VidiVetWe complete your team.Not compete with it.
Give your clients advice from experienced vets, whenever they need it, and guide them back to your door.
Partner with VidiVetTrusted by pet owners, practices and the vets who care for both
10 min
average vet response time
9 in 10
pet owners would recommend us*
*Based on responses from January to September 2026
It’s as simple as asking
Advice in minutes, any time, for any worry
No waiting rooms, no appointments, no Googling at midnight. Share what's worrying you and a real, experienced vet will send you a personal video reply.
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Step 1: Share what's wrong
Describe what's happened in your own words. No jargon, no forms. You can include a photo or video if it helps. Day or night, we're here.
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Step 2: A real vet picks it up
An experienced vet reviews your message and records you a personal video reply. Not a chatbot, not an automated response.
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Step 3: Know what to do next
Whether it's "keep an eye on it" or "get to your local vet now", you'll have a clear, honest answer straight from a vet. Still have questions? Keep the conversation going for as long as you need.
WHAT PET OWNERS SAY
Real people. Real worries. Real answers.
“When I first asked my question, I was quite anxious about my cat. The Dr really helped to soothe my nerves which led me to calmly book a vet appointment instead of calling the emergency hospital. I was then pleasantly surprised when another Dr contacted to follow up on my cat’s case. Very happy with your service!”
“I just love this app so much. None of the emergency vets were answering the phone and I was terrified, but VidiVet were there for me within minutes. Every experience I’ve had on this app has been fantastic.”
“VidiVet is an unbelievably brilliant resource. I have used it a few times when I have a question about my dog and every time they have provided timely, useful and friendly advice. I love it!”
“Having you on hand is the most reassuring thing. My 1 year old rescue is my best friend and like one of my children and, as a mum I want to always make sure I'm doing right by him. The peace of mind and advice from you is immeasurable. Thank you!”
“I found this service invaluable during out of hours as advice and support for my pet. The response was extremely quick which also was so calming. Thank you.”
Online vet advice, day or night
How VidiVet worksWhen something's not right with your pet, you shouldn't have to wait and wonder. VidiVet gives you online vet advice from experienced vets, right there in the VidiVet app. Tell us what's worrying you, add a photo or video if it helps, and a real vet will send you a personal video reply, usually within 20 minutes. No worry is too small and no question is too silly: limping, itchy skin, vomiting, changes in behaviour, diarrhoea, or eating something they shouldn't (we've all been there). Is it an emergency, something to watch, or a reason to book in with your vet? Our vets will help you work that out. And when your pet needs to be seen in person, we'll send you back to your own practice. Over 250 UK vet practices offer VidiVet free to their clients, or you can join on your own.
Just trust VidiVet.
FAQs
Got a question about VidiVet?
These are the things pet owners ask us when they’re not sure where to start. Can’t see yours? View all our FAQs.
Why We're Trusted
Built by vets, for vets
Partner with VidiVetAll vets RCVS-registered
GDPR compliant
Featured in Vet Times
Advice quality checked monthly
Clinical notes shared with practice