We’re Redefining TeleHealth
24/7 triage for your clients, without the consults
Whether you are looking to grow your vet practice, or just trying to keep up with HUGE demand, VidiVet is here to support you and your team.
The VidiVet Difference: For your practice
Enhance operational efficiency and profitability
Calm clients
Clients arrive at your practice reassured, informed and focused
Increase diagnostics
Clients bring useful samples with an insight into the benefits of diagnostics
Full transparency
Client query notes are instantly share back to you, to add to the clinical record
24/7
96% of OOH calls are redirected to their registered vet, enhancing the practice bond
The VidiVet Difference: For your clients
Enhance customer experience and bond
Peace of mind
Immediate access to a UK registered vet
Validated consults
Fully informed pre-vet journey, to reassure when they need to go and why
100% visibility
The Vidivet App stores all queries and every answer, enhancing client compliance
24/7
Vidivet is available all day, every day, even when the practice is closed
How It Works
How It Works
USED BY
PARTNERS
Key Benefits
With VidiVet, your clients receive a prompt personalised response from a qualified vet 24/7.
Your team, from the reception desk to clinical staff are now free to focus on cases that need proactive care and treatment.
- Enhance your client journey
- Take the pressure off the front of house and clinical teams
- Reduce pressure on your teams
- Increase practice turnover
- 96% of out of hours enquires can be redirected to your practice
- Take the pressure off the front of house and clinical teams
Putting a vet at the start of your client journey
Informed clients
Manageable reception desk
Happier team
Client stresses
Chaotic reception desk
Overworked vets
By having VidiVet as your clients’ first point of contact, we help them understand:
- If it’s an emergency and if they need to go to the practice immediately
- If it can wait and if so, can they go in later in the day or week
- If they need to go to the clinic, what samples should they prepare and what are the possible treatment options – avoiding nasty surprises.
Don’t just take our word for it…
Average consult time reduced by 4 minutes
Save vet practices 90 minutes per day
“VidiVet has helped us out so much”
“We are really excited to be partnering with VidiVet at our new small animal practice. VidiVet will help us to improve our patient care especially when the clinic is closed, and the early signs show, it is very popular with our customers and colleagues alike.”
Ian Stroud, Smart Vet
FAQ’s
How does my practice sign up?
Arrange a demo today and we will be in touch to help you get started.
How much does this cost?
Starting from £300 per month for unlimited 24/7 access for your clients.
How does it work?
See our amazing video! OR arrange a demo today and we will be in touch to help you get started.
Does VidiVet need access to clinical records
We operate with total transparency and align with your practice’s client care protocols. We send all correspondence to you so that you can review the support and suggestions we’ve offered to your clients.
How do you share our customers’ interactions for clinical continuity?
Clients access VidiVet through an app on their smartphone
Where are your vets based?
We operate 24/7 so we have vets from Canberra to Cambridge. Crucially, all our vets are RCVS qualified to ensure we are operating at the highest level.
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