We’re Redefining TeleHealth

24/7 triage for your clients, without the consults

Whether you are looking to grow your vet practice, or just trying to keep up with HUGE demand, VidiVet is here to support you and your team.


The VidiVet Difference: For your practice

Enhance operational efficiency and profitability

Calm clients

Clients arrive at your practice reassured, informed and focused

Increase diagnostics

Clients bring useful samples with an insight into the benefits of diagnostics

Full transparency

Client query notes are instantly share back to you, to add to the clinical record


96% of OOH calls are redirected to their registered vet, enhancing the practice bond

The VidiVet Difference: For your clients

Enhance customer experience and bond

Peace of mind

Immediate access to a UK registered vet

Validated consults

Fully informed pre-vet journey, to reassure when they need to go and why

100% visibility

The Vidivet App stores all queries and every answer, enhancing client compliance


Vidivet is available all day, every day, even when the practice is closed

How It Works

How It Works


  • Aldeburgh Vets logo


Key Benefits

With VidiVet, your clients receive a prompt personalised response from a qualified vet 24/7.

Your team, from the reception desk to clinical staff are now free to focus on cases that need proactive care and treatment.

Enhance your client journey
Take the pressure off the front of house and clinical teams
Reduce pressure on your teams
Increase practice turnover
96% of out of hours enquires can be redirected to your practice

Putting a vet at the start of your client journey

Informed clients

Manageable reception desk

Happier team

Client stresses

Chaotic reception desk

Overworked vets

By having VidiVet as your clients’ first point of contact, we help them understand:

  • If it’s an emergency and if they need to go to the practice immediately
  • If it can wait and if so, can they go in later in the day or week
  • If they need to go to the clinic, what samples should they prepare and what are the possible treatment options – avoiding nasty surprises.

Don’t just take our word for it…

Average consult time reduced by 4 minutes

Save vet practices 90 minutes per day

“VidiVet has helped us out so much”

“We are really excited to be partnering with VidiVet at our new small animal practice. VidiVet will help us to improve our patient care especially when the clinic is closed, and the early signs show, it is very popular with our customers and colleagues alike.”
Ian Stroud, Smart Vet


How does my practice sign up?

Arrange a demo today and we will be in touch to help you get started.

How much does this cost?

Starting from £300 per month for unlimited 24/7 access for your clients.

How does it work?

See our amazing video! OR arrange a demo today and we will be in touch to help you get started.

Does VidiVet need access to clinical records

We operate with total transparency and align with your practice’s client care protocols. We send all correspondence to you so that you can review the support and suggestions we’ve offered to your clients.

How do you share our customers’ interactions for clinical continuity?

Clients access VidiVet through an app on their smartphone

Where are your vets based?

We operate 24/7 so we have vets from Canberra to Cambridge. Crucially, all our vets are RCVS qualified to ensure we are operating at the highest level.

Book a demo


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