Here to answer your questions!

VidiVet delivers veterinary expertise, 24/7, without having to book a consultation. Ask away and receive a personalised video response from our UK-qualified vet team in a matter of moments, all via our VidiVet app. VidiVet is literally like having a vet at your fingertips. Register online and download the VidiVet app via Google Play or Apple Store to your smartphone.

Some go to Dr Google, social media groups, blogs or online forums to find answers.

The problem is; an internet search only brings back generic information. You have to read it, figure out what credibility it has, who wrote it, etc., and some 30 minutes later, still decide if it helps you or not.

Social media on the other hand gives you hundreds of different answers…which may not be wrong, but they aren’t specific to you, your pet and your circumstances.

VidiVet has been created to help, with all of the speed and convenience of an internet search AND all of the clinical expertise to ensure you only get the best, most appropriate advice. Peace of mind in a matter of moments; you and your pet get nothing but the best.

One of our customers describes:

‘it’s like having a new best mate who just happens to be a vet’.

Think of VidiVet as the lovechild between Dr Google and NHS111, lovingly created for your pets.

We help you:

1. 1. Decide if you need to see an in-person vet, if so 
   2. When to go to an in-person vet
   3. Whether there is anything you can do at home and 
   4. What to expect at the vets if you have to go. 

Because of how we work with our customers, we help you to go into the vets less stressed, more informed and more aware of what may happen.

People often have questions AFTER going to the vet, it’s common to think of additional questions you wished you’d asked, so VidiVet is here to answer, as many times as you need.

VidiVet triages your concern, whilst not all need to go to your vets we also know exactly when you do need to go. 

VidiVet also helps your vet practice by diverting concerns from going in that can be monitored at home. Your vet practice staff are then available to help those pets in most need rather than having to spend their day answering queries coming in via phone, email, or PetsApp. This results in your vet helping you much more efficiently when you do need to go in. 

And we are here to support you 24/7, if your late night concern is urgent then you may have to visit the out-of-hours vet, BUT if it’s not and can wait… then you can go see your own vets when they are open, giving you more consistent care, and saving you money.

VidiVet is here to help you, your pets and your vets.

Some examples of what people ask us about:

• • Unwell pet
  • flea/worming advice,
  • spay/neuter advice,
  • feeding advice,
  • behavioural advice,
  • post-operative care,
  • or new puppy/kitten advice.

1. It is the first service of its kind in the UK allowing you to ask your question immediately to a vet, not waiting for a consultation, as soon as you think it – you ask it, there and then.
2. Our vets review your question and send you a personalised video response within a few moments. They can also review past questions you’ve asked in case there is something relevant mentioned previously, so your care feels more consistent.
3. Our app stores all of your questions and our vet’s answers, so you never have to worry about forgetting what the vet told you again.
4. We don’t charge per pet! A VidiVet membership is for the whole house: so if you have one or five pets, the cost is the same*

* If your access is subsidised by a VidiVet partner, they may only allow you to use VidiVet for one pet.

• When did this first start?
• Is it getting worse?
• Are there any other symptoms?
• Is your pet acting like its normal self?
• Has anything happened recently that you think triggered this?
• Has this same thing happened before?

If you are able to send us a short video to show us what you are describing, even better!
Sometimes we will come back to you and ask you to show us things by video, so do have a look at the advice for sending good quality videos as this will really help us to help you!

Our vets are available to answer your questions 24/7, but work nice short shifts so they don’t burn out. To ensure continuity of care our vets have full access to every single interaction you have had with us and are totally familiar with your case before sending you an answer.

So a lucky few of you will meet multiple members of the VidiVet team over the app….all of whom are fully awesome!

This results in your vet helping you much more efficiently.

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You can check out this example on Instagram or follow the instructions below:

• Start by selecting the ‘Video’ answer type, and ‘flip’ to your rear-facing camera for greater control and visibility as you record.
• Your video should be about 30 seconds in length
• Start by standing back with the full view of your pet in view, TIP: use a treat to help your pet stay still.
• Slowly move forward and focus on the area that you would like us to see in more detail…
• Feel free to speak over the video and give us as much information about what you are showing us as possible. e.g.
  • How long has it been going on for?
  • Is it getting worse?
  • Are there any other symptoms?
  • Is your pet acting like their normal self?
  • Has anything happened recently that you think triggered this?

VidiVet is for every pet parent: whether you have a guinea pig or a Great Dane, our vets have expertise to help you no matter what your question is.

*Depending on how you access VidiVet, some partners may only allow you to add a single pet. 

Yes. Go to your device specific app settings and turn on VidiVet notifications there.

If your access to VidiVet is subsidised by your vet practice, then we do share some information with them. This is so important, ensuring continuity and saving you time if our vets do suggest that you need to take your pet to your vet practice.

You can read our privacy policy in more detail.

We aren’t here to take the place of your vet when it comes to prescribing. Therefore, if one of our vets believes your pet may need some medication, they will always advise your pet to go have a hands-on examination first by your own vet who will also review your clinical records to make sure any prescribed medications are safe.

Minimum requirements are: For iOS: compatible with Apple iOS 10.0 or later. Compatible with iPhone, iPad and iPod Touch. For Android: compatible with Android 6.0 or later.

VidiVet is unable to provide the app and the service to people on Huawei phones, as the service is limited to the Apple App store and Google Play Store only.

Marketing emails – You can find the unsubscribe link at the bottom of any of our marketing emails If you no longer wish to receive them from VidiVet. Or you can email us at support@vidivet.com and ask for us to help you unsubscribe.

You may wish to know that VidiVet may be supplied to you, for FREE, through many vet practices and pet-facing brands. We recommend you speak to your personal vet practice or some of the brands you use for pet food, gifts and supplements, to find out if they do use VidiVet and sign up via them.

We have one clear price, to offer flexibility and an affordable option to all Pet Parents.
£8.99 a month OR £91.70 for the year (that’s a 15% saving!)

VidiVet may also be offered to you, for Free, by your vet practice or a pet-facing brand you are already subscribed to.

You can see our plan here

* If your access is subsidised by a VidiVet partner, they may only allow you to use VidiVet for one pet.

1. 1. You can sign up for a full year and get a hefty discount
   2. If you aren’t sure, then you can sign up monthly and cancel at any time
      AND YOU CAN UPGRADE TO ANNUAL MEMBERSHIP AT ANY TIME, and your 12 months will run from that date.
   3. VidiVet may also be offered to you, for FREE, by your vet practice or a pet-facing brand you are already a client or customer of. Check with them if they are partnered with us, and they will provide you with a unique link to register for FREE access.

To update your card details you can do this by:

• Following the link to the VidiVet Stripe portal
• Please enter your email address, the one you registered with VidiVet
• Stripe will send an email to you with a verification code
• Copy the code and paste it into the Stripe portal to gain access
• Now you can review your details and update your billing information, including card details and billing address.

Alternatively, email us at support@vidivet.com and request a link to update your card details. Please do this from the email address your account is registered with.

To update your billing address you can do this by:

• • Following the link to the VidiVet Stripe portal
  • Please enter your email address, the one you registered with VidiVet
  • Stripe will send an email to you with a verification code
  • Copy the code and paste it into the Stripe portal to gain access
  • Now you can review your details and update your billing information, including card details and billing address.