Hybrid Sales & Customer Success Specialist

– Veterinary Software Solutions (Remote working)

Location: Liverpool HQ / Fully Remote (UK or Worldwide)

About VidiVet:

Welcome to VidiVet, an award-winning, magical realm where we weave spells of digital veterinary triage and advice, tailored for veterinary practices and pet owners across the UK. Our mission is to dissolve the barriers to brilliant animal care, conjuring better access, better outcomes, healthier pets, and happier people. Through our innovative enchantments and exceptional customer support, VidiVet elevates veterinary clinics, enhancing their efficiency, productivity, and overall success. Essentially, we are a truly magical company striving to do the right thing, not merely for the present but for aeons to come.

If you don’t speak wizard, we believe helping vet practices to deliver epic care is basically the name of the game and we try to help them out!
So, if you can picture yourself riding a bright orange Nimbus 2024 we eagerly seek a valiant and driven champion to join our ranks as a Hybrid Sales and Customer Success Specialist.

Our culture:

VidiVet exists to break down barriers to brilliant animal care.

Better access. Better outcomes. Healthier Pets. Happier People.

Our company values are so important to us and they resonate with everything that we do:

• • Care is everything. And deserved by everyone
  • Head over heels. With a passion for pets
  • Eyes wide open. In the pursuit of progress
  • Ready to leap. To transform our industry
  • Together as one. To deliver our purpose

Job overview:

Do you have the charm of a salesperson and the nurturing soul of a customer success guru? Do you dream of a role where you can conjure up new clients and spell satisfaction for existing ones? If you have a knack for sales, a love for customer service, and a passion for the veterinary world, come and weave some magic with us by not just building, but also nurturing our community of fully awesome partners.

Key responsibilities:

Sales sorcery:

• Prospecting potions: Identify and enchant potential veterinary clinic clients through various channels, including cold calling, email spells, industry events, and online divination.
• Needs assessments: Conduct magical consultations to understand the unique challenges and requirements of each potential client.
• Demos and enchantments: Deliver spellbinding product demonstrations and presentations to showcase VidiVet’s benefits.
• Pipeline alchemy: Develop and maintain a robust sales pipeline, tracking all sales activities and client interactions using CRM wizardry (Pipedrive).
• Negotiation and deals: Close sales deals with the finesse of a seasoned sorcerer, consistently meeting or exceeding monthly and quarterly targets.
• Strategic spells: Collaborate with the marketing coven to develop and implement effective sales strategies and campaigns.
• Industry insight: Stay up-to-date with industry trends, competitive landscape, and product developments to keep our solutions enchantingly effective.

Customer success magic:

• Client onboarding: Guide new clients through the mystical implementation process, ensuring a seamless enchantment into our software.
• Ongoing support: Provide magical assistance to clients, addressing any issues or concerns promptly and effectively through various channels (phone, email, chat spells).
• Client check-ins: Perform regular check-ins and business divinations with clients to ensure they are conjuring the maximum value from our software.
• Relationship building: Develop and maintain strong, magical bonds with clients, acting as their primary sorcerer and trusted advisor.
• Upselling opportunities: Identify opportunities for upselling and cross-selling additional potions and charms that align with clients’ needs and goals.
• Feedback and innovation: Gather and relay client feedback to the product development coven to help shape future spell enhancements.
• Training and resources: Create and deliver engaging training grimoires, webinars, and resources to help clients become spellbinding users of our software.
• Client health monitoring: Keep a magical eye on client satisfaction metrics and proactively address any potential curses or issues.

Qualifications:

• Proven experience in sales and/or customer success, preferably within the enchanted realms of veterinary or software industries (minimum 2 years casting spells in the industry).
• Exceptional communication and interpersonal charm skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and as part of a magical team in a fast-paced environment.
• Proficiency in CRM spellbooks (ideally Pipedrive) and the Google suite of charms.
• A deep understanding of the veterinary industry and its unique challenges and opportunities is a powerful plus.
  

Why join us:

• Contribute to a mission that genuienly makes a magical difference in the pet health industry.
• VidiVet is a values-led organisation, supporting our wizarding team with benefits like access to the Thrive App for unlimited wellness enchantments.
• VidiVet is a market leader in digital verterinary services for UK vet practices, casring a powerful spell over the competition.
• Winners of Tech Nation Rising Stars 5.0 and Tech Climbers, proving our magical prowess.
• Enjoy professional development opportunities and the chance to advance within a rapidly growing, enchanting company.
• Join a supportive coven where your ideas and expertise are valued like rare magical artefacts (just in case you don’t know, a coven is a group of us with similar interests).
• Competitive salary and commission structure to reward your wizarding skills.
• Flexible work environment with options for remote work, allowing you to cast spells from anywhere.

Ready to conjure up a brilliant career and be part of something truly magical?

We want to hear from you! Explore our current opportunities and join the VidiVet wizarding team today.

Submit your CV and a cover letter on your parchment of choice to VidiVet founder, head wizard and Ron Weasley look alike, Ben Sweeney

VidiVet is an equal opportunity employer. We celebrate diversity and are commited to creating an inclusive environment for all employees.