Helping you to delight clients, drive efficiency and deliver growth.
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VidiVet is built ‘by vets, for vets’. It means your clients get the peace of mind they love, with personal video replies from experienced vets in minutes that mirror your own high standards.
For your practice, this creates a continuous journey of care that always guides clients back to you. It’s a true partnership built on a single, shared goal: your success. This model delivers the operational efficiency you need and the sustainable growth you deserve.
And because every practice is unique, our service is fully flexible. Whatever your size or goals, from out-of-hours only cover to a full 24/7 partnership - we tailor the solution that works for you. Don’t just take our word for it. Ask any practice who uses our service.
Imagine a day with fewer interruptions and a less overwhelmed team. We can handle everything from initial triage to post-operative questions, saving you valuable time and giving your vets up to 45 minutes per vet per day back every day. This reduces call volume, empowering your front-of-house team and creating a healthier, more productive balance for your entire practice.
Provide the 24/7 support your clients expect. Our experienced vets triage cases in minutes, reducing unnecessary emergency visits and giving owners peace of mind. We ensure clients don’t go elsewhere, creating revenue opportunities from over 75% of cases by directing them right back to your practice during opening hours.
Built by vets, for vets, our only focus is to strengthen your practice, not compete with it. Our passionate team acts as a seamless extension of your practice, growing your capacity without the overheads of a new hire. We never prescribe and ensure that every opportunity is directed back to you, all whilst delivering a world-class service that your clients will love.
Keep every client within your ecosystem. We ‘close the loop’ of care by providing an immediate, trusted point of contact that identifies genuine clinical cases, converting them into high-value appointments for your practice. Better still, clients arrive less anxious and more open to diagnostics, helping you to increase the value of every single visit.
As a small independent start-up, one of my biggest concerns was how I could ensure my clients received a consistent level of support and truly personal service. VidiVet offers just that - acting as an invaluable extension of my practice!!
Client feedback has been fantastic, and they have been particularly impressed by the practical and comprehensive advice given. Best of all, VidiVet integrates directly with our PMS, so it even minimises administrative tasks."
VidiVet has been a game-changer for our business. The clients love it, the system is simple for our staff, and it has really helped us grow. We would recommend it to any vet practice!”
VidiVet has been brilliant for us. It adds value to our practice plans, the clients think it’s fab, and it is a great way of being there for your clients all the time - all while driving our own growth without adding pressure to the team.”
Having used VidiVet at a previous practice, we knew it was a no-brainer when we started our own practice. Our clients have been impressed with the caring responses and ease of using the app - something we were initially concerned about due to our area’s elderly demographic. The service has been a fantastic addition to our practice and we would not be without it!”
