VidiVet delivers veterinary expertise, 24/7, without having to book a consultation. Ask away and receive a personalised video response from our UK-qualified vet team in a matter of moments, all via our VidiVet app. VidiVet is literally like having a vet at your fingertips. Register online and download the VidiVet app via Google Play or Apple Store to your smartphone.

You may have the odd question or twenty about your pet, and like many others, for all different kinds of reasons, you haven’t approached your own CVS Vet for advice.

Some may go to Dr Google, AI, social media groups, blogs or online forums to find answers.

The problem is; an internet search only brings back generic information. You have to read it, figure out what credibility it has, who wrote it, etc., and some 30 minutes later, still decide if it helps you or not. Social media on the other hand gives you hundreds of different answers…which may not be wrong, but they aren’t specific to you, your pet and your circumstances.

VidiVet has been created to help, with all of the speed and convenience of an internet search AND all of the clinical expertise to ensure you only get the best, most appropriate advice. Peace of mind in a matter of moments; you and your pet get nothing but the best.

One of our customers describes:

‘it’s like having a new best mate who just happens to be a vet’.

Think of VidiVet as the lovechild between Dr Google and NHS111, lovingly created for your pets.

Great News! - VidiVet will cost you nothing, thanks to CVS Vets!

They care so much about your pets, they have decided to pay for VidiVet on your behalf. That's a saving of £240 a year. All to help you even more than ever before - whether that be when they're closed OR up to 24 hours a day, every day of the year.

In a word – No.

VidiVet triages your concern, whilst not all need to go to your vets we also know exactly when you do need to go.

VidiVet also helps your vet practice by diverting concerns from going in that can be monitored at home. Your vet practice staff are then available to help those pets in most need rather than having to spend their day answering queries coming in via phone or email. This results in your vet helping you much more efficiently when you do need to go in.

And we are here to support you 24/7, if your late night concern is urgent then you may have to visit the out-of-hours vet, BUT if it’s not and can wait… then you can go see your own vets when they are open, giving you more consistent care, and saving you money.

VidiVet is here to help you, your pets and your vets.

1. It is the first service of its kind in the UK allowing you to ask your question immediately to a vet, not waiting for a consultation, as soon as you think it – you ask it, there and then.
2. Our vets review your question and send you a personalised video response within a few moments. They can also review past pet* questions you’ve asked in case there is something relevant mentioned previously, so your care feels more consistent.
3. Our app stores all of your questions and our vet’s answers, so you never have to worry about forgetting what the vet told you again.

* If your access is subsidised by CVS Vets, they may only allow you to use VidiVet for one pet or pets on a specific health plan.