FAQ’s 

Answering your questions is what we do!

What is VidiVet?

VidiVet is literally like having a vet at your fingertips at all times. Like one of our members described very early on, ‘it’s like having a new best mate who just happens to be a vet’.

Everyone always has the odd question, or two, or twenty, about their pet. Many people, for all different kinds of reasons, don’t approach their vet for advice.

Some go to Dr Google or another search engine to find their answer. Others ask in social media groups. The problem is, an internet search brings back generic information, then you have to read it, figure out where it came from, who wrote it; and some 30 minutes later, still decide if it helps or not. Social media on the other hand gives you 100’s of different answers…which may not be wrong but they aren’t specific to you, your pet and your circumstances.

So, we wanted to create something that had all of the speed and convenience of an internet search but all of the clinical expertise to ensure that you only get the best and most appropriate advice so that your pet gets nothing but the best.

That’s what VidiVet is….think of it like the lovechild between Dr Google and NHS111 but for pets.

How does VidiVet help pet parents?

When we built VidiVet we had a clear goal: to give pet parents peace of mind. It means that you don’t have to rely on social media advice or wondering if what you googled is right or not.

What we have built means you can get an answer from a vet almost instantly, about anything pet related. 

What can I ask VidiVet?

Literally anything about your pet. If it is important to you then it is important to us!

Who is VidiVet for?

VidiVet is for every pet parent: whether you have a guinea pig or a great dane, a sugar glider or a shire horse, our vets have expertise to help you no matter what your question is.

How do I sign-up to VidiVet?

You can sign up using our registration page, and it takes around 45 seconds. We don’t need all of the information that other companies ask for: just what you want to tell us so that we can communicate with you over our app.

How much does VidiVet cost?

We have a number of different plans, to offer flexibility and an affordable option to all Pet Parents.
You can see our plans here

Is the price per pet?

No, so whether you have 1 or 10 pets it doesn’t matter, the price you see is the price you pay. We know that access to vets can be expensive, especially when you have several animals.

What if I want to cancel?

Obviously, we don’t want you to, that is why we deliver such an awesome service to all of our members. But, if you decide VidiVet isn’t for you, then all you have to do is let us know by emailing support@vidivet.com and let us know if you want to either cancel or pause your membership.

Is VidiVet a replacement for my vet?

The short answer to this is no. VidiVet is here to help both you and your vets.

It means if you don’t need to go to the vet then you don’t have to, but we also know exactly when you do need to go to the vet. Because of how we work with our VidiVetters, we help you to go into the vets less stressed, less worried, more informed and more aware of what may happen.

This results in your vet helping you much more efficiently.
You don’t need to phone them or call them, we are here to support you 24/7 and that means their staff are available to help those in need with other sick pets rather than having to spend their day on the phone or answering emails etc.

What about out of hours?

VidiVet has plans that operate 24/7 so whether you are worried first thing in the morning or at midnight, we are always here to support you no matter how big or small your question about your pet is.
So, whether it is 2pm or 2am, we are there for you and your pet no matter what!

Check out our plans here

Why isn’t it free?

We toyed with what to charge for VidiVet for a long time, as one of our main aims is to make veterinary expertise more accessible and available to pet parents everywhere.

The problem is that if we make it free to customers, then we have to make it pay in other ways. That means either bombarding you with advertisements for products that most of you don’t want, or need. Or selling your data to other businesses for them to harvest.

We don’t really like this idea, so we decided that the ethical way to do this was to charge a little bit so that it is affordable to most people, but doesnt make you faint at the prospect of joining us.

So, we charge you so we don’t have to use you and your data to survive!

What about my data?

One of the reasons that we charge for our service is to keep you and your data secure. We NEVER share data outside of the VidiVet community, meaning that it has no impact on any other aspect of your pet’s lives.

How long do I need to sign up for?

We want our community to have complete flexibility, so you have 2 options:

  1. You can sign up for a full year at a time and get a hefty discount
  2. If you aren’t sure, then you can sign up monthly and cancel at any time
    AND YOU CAN UPGRADE TO ANNUAL MEMBERSHIP AT ANY TIME, and your 12 months will run from that date.

How is VidiVet different from other digital vet services?

  1. It is the first service of its kind in the UK that puts you directly in touch with a vet and gives you the ability to store, record and review all of our answers so you never have to worry about forgetting what the vet told you again.

  2. We don’t charge per pet! A VidiVet membership is for the whole house: so if you have one or five pets, the cost is the same

  3. Ours is the fastest and most comprehensive service offering digital veterinary services today!

Why don’t we prescribe?

Prescribing medications is an act of veterinary medicine, so to prescribe medications we need to have seen your pet. If you get a prescription from your physical vet for medications then VidiVet is more than happy to help you get those medications by pointing you towards our digital pharmacy partners.

If the wrong medications are given in the wrong circumstances it can make things a lot worse for your pet, not to mention if we give antibiotics out inappropriately it can lead to bacteria developing resistance and that is how we end up with diseases that are resistant to drugs and can be life-threatening to pets and ourselves.

We also want to support the vet profession, if we give out medications, it takes revenues away from practices, and the knock-on effect is it increases the cost of other services to you. This is because a vet practice will need to make up that money lost from other areas and treatment services. So by working together, not only can we help direct you in the right way, but we can also help your vet practice to stay open so that you can get veterinary services on your doorstep.

What has VidiVet taught us?

The most amazing thing we have learnt is that this is possible, we can offer pet parents the best advice affordably 24/7.

We have been blown away by how grateful people are for that peace of mind.

As pet parents, you don’t mind going to the vets and spending money on healthcare for your pets, when you have to; but for me, the fact that you now have a trusted and reliable neutral source of information gives everyone such a strong bond, with both veterinary practices and pet parents: it is just quite wholesome really.

It’s quick, reliable, sustainable, clear, AND it’s easy…We never, in a million years, imagined we could create something as good as this, and we are just so excited to see where the journey takes everyone involved; from us as founders, to the vets and nurses and everyone else who forms such a huge part of our community.

What if VidiVet can’t tell what is going on?

At VidiVet we pride ourselves on our ability to help pet parents and give them peace of mind, if we aren’t sure then we will always recommend airing on the side of caution and taking your pet to your vet for a good hands on exam.

Our App is available to download on the App stores!

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appstore
© VidiVet 2020. All rights reserved. 

Cofounded with Nova